Frequently Asked Questions

Below are a list of our most frequently asked questions. Don’t see your answer? Head over to our full FAQ page here before sending us a message.

DO YOU OFFER COUPONS OR DISCOUNTS?
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HOW LONG BEFORE MY ORDER SHIPS?

Orders generally take 5 - 7 business days to be printed and ready to ship. Some personalized orders may take longer.

We make every effort to ship orders as soon as possible. Please keep in mind that every shirt is custom printed for your order (after you place the order) and several factors may impact shipping.

We keep a large stock of blank shirts ready for printing in the most popular styles/sizes/colors but there are times when we may have to get additional stock from our supplier to complete your order which may delay your order.

If you are in a time crunch, please contact us before placing your order so we can give you all the options available to ensure you receive your shirts in time for your vacation or event!

HOW LONG DOES IT TAKE TO GET MY ORDER?

After your order has been printed and is ready to ship (see above), the following shipping timelines apply.

Orders that selected USPS Priority Mail Express arrive in 1 - 2 days, excluding Sunday.

Orders that selected USPS Priority Mail arrive in 2 - 3 days, excluding Sunday.

Orders that selected USPS First Class Mail have an average delivery time frame of 3 - 5 business days but can take up to 10 business days.

DO YOU SELL DIGITAL COPIES OF YOUR DESIGNS?
Sorry, we don't license or sells our designs in digital format!
DO YOU OFFER REFUNDS OR EXCHANGES?

Order the wrong size? We understand! It isn't like you could try the shirt on in the virtual fitting room, right?

We want you to be happy with your purchase! If you're not 100% satisfied with your purchase* please contact us immediately to arrange for an exchange or a refund (minus shipping costs). We accept exchanges and returns within 30 days of the delivery of your items as long as they are in new condition (not washed or worn) and not personalized.

For orders that have been customized (you added names to the shirt or had custom designs created), we generally don't offer exchanges or refunds but please contact us if something isn't right and we'll do our best to make it right! We've been know to replace customized items depending on the circumstance.

CAN I ADD A NAME TO MY SHIRT?

Most of our designs allow for you to add a single name directly below the design to personalize your shirt for an additional fee.

If you would prefer a name on the back of the shirt we can do that too!

If you have questions or need help personalizing your shirts please send us a message!

CAN WE CHANGE THE NAMES IN THE DESIGN TO INCLUDE OUR FAMILY MEMBERS?

You bet we can! We can transform your family names and/or custom words in to a unique t-shirt design that everyone will love (including strangers at the parks)!

Our graphic designers would love to discuss creating a custom design for you so please don't hesitate to message us!

Please keep in mind that this is a custom design service, additional fees apply. Contact us today for a custom quote!

CAN WE ADD THINGS TO THE BACK OF YOUR SHIRTS?

Are you celebrating a birthday, first trip, anniversary, or family trip? Most definitely! Our team of graphic designers are here to help you add a personal touch to your shirts.

We've helped many of our customers create something special just for their special occasion. Contact us today to get a quote!

HOW DO THE LADIES SHIRTS FIT?

Since we offer several different brands/styles of shirts there is no universal answer.

All of our product pages include a "Size Guide" button that will display a detailed size chart for the specific item you are looking at.

The LAT Apparel Ladies shirts are a semi-fitted shirt which contours your body. Most customers say this shirt runs true to size but that will vary depending on your expectation.

The Bella Racerback Tanks depend on your preference for fit. If you are looking for a super loose flowy fit you probably want to order a size up.

The Gildan Dryfit shirts are an athletic cut shirt, they are trimmer and the sleeves are much shorter. Our recommendation is to order a size up as this is a much trimmer fit than most any t-shirt including our LAT Apparel shirts.

Don't worry, we do offer exchanges if you order the wrong size!

WHAT PAYMENT METHODS DO YOU ACCEPT?
We happily accept the following payment methods:
  • Visa
  • MasterCard
  • American Express
  • Discover Card
  • Stripe
  • PayPal
  • Apple Pay
  • Amazon Pay

Send us an email

Need to speak to someone? Give us a call at (727) 469-3699.

Prefer to send an email directly to us? orders@enchantedbydesign.com